# Built2Biz LLC Privacy Policy
**Effective date:** September 11, 2026
**Last updated:** September 11, 2026
Built2Biz LLC (“Built2Biz,” “we,” “us,” or “our”) is a website-as-a-service company based in Oakland, California. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit **[Built2Biz.com]**, request information, purchase or use our services, submit an onboarding form, communicate with us, or otherwise interact with Built2Biz (collectively, the “Services”).
By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
## 1. Scope and Our Role
This Privacy Policy applies to personal information that Built2Biz collects for its own business purposes.
Built2Biz may also host, maintain, or support websites, forms, customer relationship management systems, calendars, and communications tools for business clients. When we handle personal information solely on a client’s behalf, the client generally determines why and how that information is used, and Built2Biz acts as a service provider or processor. In those circumstances, the client’s privacy policy governs the information. Questions or requests concerning information submitted to a Built2Biz client should be directed to that client first.
This Privacy Policy does not apply to third-party websites, platforms, or services linked from the Services.
## 2. Personal Information We Collect
Depending on how you interact with us, we may collect:
– **Contact information**, such as your name, business name, email address, telephone number, mailing address, and service location.
– **Account and transaction information**, such as login details, subscription tier, billing interval, transaction identifiers, payment status, invoices, and purchase history. Payment card information is generally collected and processed by our payment processor rather than stored directly by Built2Biz.
– **Onboarding and project information**, such as branding materials, logos, photographs, videos, written content, domain information, business hours, service areas, appointment preferences, pipeline preferences, phone-number requirements, email-sending-domain information, and other files or instructions you provide.
– **Communications**, including messages, support requests, call information, form responses, survey responses, and records of your preferences. Where permitted by law and with any required notice or consent, communications may be monitored or recorded.
– **Device and usage information**, such as IP address, browser type, device type, operating system, referring pages, pages viewed, dates and times of visits, approximate location derived from IP address, and interactions with our website or emails.
– **Cookie and advertising information**, such as cookie identifiers, session information, analytics data, and information about how you interact with our website and advertisements.
– **Information from third parties**, such as payment processors, hosting providers, CRM and communications platforms, analytics providers, referral partners, social media platforms, and publicly available sources.
We may combine information obtained from different sources.
## 3. How We Collect Information
We collect personal information:
– directly from you, including through forms, purchases, onboarding, uploads, appointments, and communications;
– automatically through cookies, pixels, logs, and similar technologies; and
– from service providers, business partners, integrations you authorize, and public sources.
## 4. How We Use Personal Information
We may use personal information to:
– provide, configure, host, maintain, personalize, and support the Services;
– create and manage accounts, subscriptions, websites, CRM configurations, domains, forms, calendars, phone systems, and related integrations;
– process transactions, send invoices, and administer billing and renewals;
– communicate about projects, support, security, service changes, appointments, and account activity;
– send marketing communications where permitted by law and honor opt-out requests;
– analyze usage, diagnose technical problems, improve performance, and develop new services;
– protect the security and integrity of our systems, clients, and users;
– prevent fraud, misuse, unauthorized access, and other harmful activity;
– enforce our agreements and resolve disputes;
– comply with legal obligations and respond to lawful requests; and
– carry out another purpose disclosed when information is collected or with your consent.
## 5. How We Disclose Personal Information
We may disclose personal information to:
– **Service providers and contractors** that provide hosting, website provisioning, cloud storage, payment processing, CRM, communications, email delivery, analytics, security, customer support, and professional services.
– **Integrations and third parties you direct us to use**, when necessary to configure or deliver your requested services.
– **Professional advisers**, such as attorneys, accountants, insurers, and auditors.
– **Government authorities or other parties** when required by law or when reasonably necessary to protect rights, safety, property, users, or the public.
– **Parties to a business transaction**, such as a merger, financing, acquisition, reorganization, bankruptcy, or sale of assets, subject to appropriate confidentiality protections.
– **Other parties with your direction or consent**.
Built2Biz does not sell personal information for money. Some website analytics or advertising technologies, if enabled, may constitute “sharing” or “selling” under California law even when no money changes hands. See Section 11 for applicable California choices. **Before publishing, Built2Biz should confirm whether advertising pixels or cross-context behavioral advertising are used and revise this statement if necessary.**
## 6. Cookies and Similar Technologies
We and our providers may use cookies, pixels, local storage, and similar technologies to keep the website functioning, remember preferences, understand website use, measure performance, prevent fraud, and, if enabled, support advertising.
You can adjust browser settings to block or delete cookies. Some parts of the Services may not function properly if cookies are disabled. Where required, we will provide a cookie preference tool. We will also process legally recognized opt-out preference signals, such as Global Privacy Control, when applicable.
## 7. Email, Telephone, and Text Communications
We may send transactional or service-related messages concerning your account, purchase, project, appointments, security, or support.
If you receive marketing emails, you may unsubscribe through the link in the message or by contacting us. We may still send non-promotional messages.
We will send marketing text messages or place marketing calls only with the consent required by applicable law. Consent to receive marketing communications is not a condition of purchase. You may opt out of text messages by replying **STOP**. For help, reply **HELP** or contact us. Message and data rates may apply, and message frequency may vary.
## 8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect against fraud or abuse. Retention periods vary based on the type of information, our relationship with you, contractual requirements, legal requirements, and operational needs.
Client content and data processed on behalf of a client may be retained or deleted according to our agreement with that client.
## 9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security. You are responsible for protecting your passwords and promptly notifying us of suspected unauthorized account activity.
## 10. Children’s Privacy
The Services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so that we can investigate and take appropriate action.
## 11. California Privacy Rights
California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), if the law applies to Built2Biz and the information at issue. These rights may include the right to:
– know the categories and specific pieces of personal information we collected, the sources, purposes, and categories of recipients;
– delete personal information, subject to exceptions;
– correct inaccurate personal information;
– opt out of the sale or sharing of personal information;
– limit certain uses and disclosures of sensitive personal information; and
– receive equal service and pricing without unlawful discrimination for exercising privacy rights.
During the preceding 12 months, Built2Biz may have collected the categories described in Section 2 and disclosed them for business purposes to the recipients described in Section 5. Built2Biz does not knowingly sell or share the personal information of consumers under 16.
To submit a request, contact us using the information in Section 16. Please state that you are making a “California Privacy Request” and specify the right you wish to exercise. We may need to verify your identity by matching information you provide with information we maintain. We will use verification information only to process the request. An authorized agent may submit a request where permitted by law, but we may require proof of authority and identity verification.
Certain information and requests may be exempt or subject to limitations under applicable law. If Built2Biz processes your information only on behalf of a client, we may direct your request to that client.
### Notice at Collection for California Residents
At or before collection, we collect the categories of personal information described in Section 2 for the purposes in Section 4 and retain them as described in Section 8. Our disclosures are described in Section 5. If Built2Biz uses personal information for materially different, unrelated, or incompatible purposes, we will provide notice as required.
## 12. Other U.S. State Privacy Rights
Residents of certain other states may have rights to access, correct, delete, or obtain a copy of personal data, or to opt out of certain targeted advertising, sales, or profiling. To make a request, contact us using Section 16. We will respond as required by applicable law and may request information to verify your identity. Where applicable, you may appeal a decision by replying to our response and stating that you wish to appeal.
## 13. Do Not Track
Some browsers transmit “Do Not Track” signals. Because there is no universally accepted standard for responding to these signals, our website may not respond to them. We process legally recognized opt-out preference signals where required by applicable law.
## 14. Third-Party Services and Client Websites
The Services may link to or integrate with third-party services. Their privacy practices are governed by their own policies, not this Privacy Policy.
Websites and systems created or managed for Built2Biz clients may collect information directly for those clients. Each client is responsible for providing an accurate privacy notice, obtaining legally required consent, and using personal information lawfully. Built2Biz’s assistance with website or CRM configuration is not legal advice to the client.
## 15. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post the revised version and update the “Last updated” date. If required by law, we will provide additional notice or obtain consent. Your continued use of the Services after an update is subject to the revised policy.
## 16. Contact Us
For questions, privacy requests, or complaints, contact:
**Built2Biz**
**[Built2Biz LLC]**
**[360 Grand Ave. 123]**
Oakland, California **[94610]**
Email: **[Info@built2biz.com]**
Phone: **[888-840-5077]**
Website: **[built2biz.com]**
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## Publishing Checklist (Remove Before Posting)
1. Replace every bracketed placeholder.
2. Confirm whether Built2Biz uses Google Analytics, Meta Pixel, Google Ads, session replay, or other advertising/analytics tools.
3. Confirm whether any technology constitutes a California “sale” or “sharing” and, if so, add a prominent **Your Privacy Choices** or **Do Not Sell or Share My Personal Information** link and working opt-out method.
4. Configure a cookie consent tool if required by the technologies and jurisdictions involved.
5. Add a privacy-policy link containing the word **Privacy** in the website footer and near forms where appropriate.
6. Make client website privacy policies specific to each client’s industry, data uses, messaging practices, and integrations; do not reuse Built2Biz’s company policy unchanged.
7. Have California privacy counsel review the final policy and actual data practices before publication.
IMPORTANT NOTICE REGARDING TEXT MESSAGING
DATA
Built2Biz (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information:
• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information:
• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies
Customer Communication:
• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback
2. How We Use Your Information
We use collected data for:
• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
Opt-In & Consent:
• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Opt-Out Instructions:
• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.
Message Frequency & Content:
• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent
Help & Support:
• Reply “HELP” for assistance or contact us at {{location.email}}
• Customer support is available during regular business hours
Carrier Information:
• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
Service Providers:
• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive
• All service providers are contractually obligated to maintain confidentiality and security
Legal Compliance:
• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders
Business Transfers:
• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Data Security
We implement and maintain reasonable security measures to protect your personal information:
• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services
You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.
7. Your Rights & Choices
You have the right to:
• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking “unsubscribe” in our emails
• Opt-out of SMS messages by replying “STOP”
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise these rights, please contact us using the information in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by {{location.name}}.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.