# Built2Biz LLC Terms and Conditions
**Effective date:** September 11, 2026
**Last updated:** September 11, 2026
These Terms and Conditions (the **“Terms”**) are a legally binding agreement between you (**“Customer,” “you,” or “your”**) and **Built2Biz LLC** (**“Built2Biz,” “we,” “us,” or “our”**). These Terms govern your access to and use of **built2biz.com**, any website, customer portal, form, communication, or account operated by Built2Biz, and any website-as-a-service, hosting, website design, maintenance, customer relationship management, automation, communications, or related services we provide (collectively, the **“Services”**).
By purchasing, accessing, or using the Services, submitting an order or onboarding form, creating an account, or clicking a button or checkbox indicating acceptance, you agree to these Terms and our Privacy Policy. If you are accepting these Terms for a company or other organization, you represent that you have authority to bind that organization.
If you do not agree to these Terms, do not purchase or use the Services.
## 1. Eligibility and Business Use
You must be at least 18 years old and legally capable of entering into a binding contract. The Services are intended primarily for lawful business and professional use.
You are responsible for ensuring that your use of the Services complies with all laws, regulations, licensing requirements, professional rules, and industry standards applicable to your business.
## 2. Orders and Service Plans
The specific Services, subscription tier, fees, billing interval, included features, usage limits, estimated schedule, and other commercial terms applicable to your purchase will be stated on the checkout page, order form, proposal, statement of work, invoice, or other written agreement accepted by you (each, an **“Order”**).
Each Order incorporates these Terms. If an Order expressly conflicts with these Terms, the Order controls only with respect to that conflict. Any services outside the scope of an Order may require a separate fee, updated Order, or change request.
Features, integrations, templates, and third-party services may differ by plan. Built2Biz may make reasonable changes to the Services, provided that we do not materially reduce the core paid functionality during a current prepaid subscription period without providing an appropriate remedy required by law.
## 3. Accounts and Access
You must provide accurate and current information and keep it updated. You are responsible for:
– maintaining the confidentiality of account credentials;
– all activity conducted through your accounts by you or your authorized users;
– promptly removing access for former personnel or unauthorized users; and
– notifying Built2Biz immediately of suspected unauthorized access or security incidents.
You may not share credentials with unauthorized persons, bypass access controls, or attempt to gain access to another customer’s systems or information.
## 4. Onboarding and Customer Cooperation
You must provide timely, complete, and accurate information, content, approvals, access credentials, domain settings, branding materials, and other items reasonably required to deliver the Services.
Project dates and launch estimates depend on your cooperation. Built2Biz is not responsible for delays caused by missing materials, delayed approvals, inaccurate instructions, third-party providers, domain issues, or events outside our reasonable control.
You are responsible for reviewing work submitted for approval and identifying requested corrections within the review period stated in your Order or project communication. If no review period is stated, you should respond within 10 business days. Extended inactivity may delay, archive, or require rescheduling of the project. Reactivation or additional work may be subject to additional fees if disclosed to you in advance.
## 5. Customer Content and Responsibilities
**“Customer Content”** means all text, images, logos, trademarks, videos, audio, files, contact lists, data, instructions, credentials, and other materials you or your users provide, upload, connect, or make available through the Services.
You retain ownership of your Customer Content. You grant Built2Biz and its contractors a nonexclusive, worldwide, royalty-free license to host, copy, modify, display, transmit, and otherwise use Customer Content only as reasonably necessary to provide, maintain, support, secure, and improve the Services or comply with law.
You represent and warrant that:
– you own Customer Content or have all rights and permissions necessary to use it and authorize Built2Biz to process it;
– Customer Content and your instructions do not infringe intellectual property, privacy, publicity, confidentiality, or other rights;
– any contact list, lead data, testimonial, photograph, recording, or marketing content was lawfully obtained and may lawfully be used as instructed; and
– your products, services, advertisements, claims, offers, and business practices are lawful and accurate.
You—not Built2Biz—are responsible for the legality, accuracy, and adequacy of Customer Content and for obtaining any required licenses, disclosures, releases, and consents.
## 6. Client Websites, Forms, CRM, and Communications Compliance
Built2Biz may provide templates, technical configurations, automations, forms, appointment tools, telephone features, email tools, or text-messaging features. These tools do not guarantee legal compliance.
You are responsible for:
– publishing terms, privacy notices, cookie notices, accessibility information, licensing disclosures, and other notices appropriate to your business;
– obtaining and documenting consent required for emails, calls, text messages, cookies, recordings, marketing, and lead collection;
– honoring unsubscribe, opt-out, deletion, and other legally valid requests;
– maintaining accurate sender identification and contact information;
– complying with the Telephone Consumer Protection Act, CAN-SPAM Act, applicable state privacy and telemarketing laws, carrier rules, and platform policies; and
– ensuring that your employees, contractors, and users operate the Services lawfully.
Built2Biz may suspend communications or other functionality that appears unlawful, abusive, fraudulent, or likely to harm network reputation or service availability.
## 7. Fees, Payment, and Taxes
You agree to pay all fees stated in the applicable Order. Unless otherwise stated:
– fees are charged in U.S. dollars;
– setup, design, migration, customization, and other one-time fees are due when ordered;
– recurring fees are charged in advance for each billing period;
– you authorize Built2Biz and its payment processor to charge your selected payment method for amounts due;
– you must keep valid payment information on file; and
– fees do not include sales, use, excise, or similar taxes, which may be added where legally required.
If a payment fails or becomes overdue, Built2Biz may retry the payment method, notify you, suspend some or all Services, disable CRM or dashboard access, place a managed website into maintenance mode, or terminate the affected Services after any notice or cure period required by law or stated in your Order.
You remain responsible for amounts accrued before suspension or termination. Chargebacks or payment disputes submitted without first making a good-faith effort to resolve the issue with Built2Biz may result in suspension, but nothing in these Terms limits rights that cannot legally be waived.
## 8. Automatic Renewal and Cancellation
If you purchase a recurring plan, your subscription will automatically renew for successive periods matching the billing interval shown at checkout or in your Order unless you cancel before the next renewal date.
Before you subscribe, Built2Biz will disclose the recurring price, billing frequency, renewal terms, cancellation method, and any material trial or promotional terms. By completing the purchase, you authorize recurring charges to your payment method until cancellation.
You may cancel using any cancellation method presented in your Order, account, or checkout flow, or by contacting Built2Biz at:
– **Email:** info@built2biz.com
– **Telephone:** 1-888-840-5077
Unless otherwise stated in the Order, cancellation takes effect at the end of the current paid billing period. You will retain access through that date, subject to these Terms. To avoid the next renewal charge, submit cancellation before the renewal date. We will provide cancellation confirmation in a form you can retain.
Built2Biz will send renewal or price-change notices when required by applicable law. If the recurring price changes, the new price will apply no earlier than the next renewal following any legally required notice.
## 9. Refunds
Except where an Order expressly provides otherwise or applicable law requires otherwise:
– setup, onboarding, design, migration, domain, third-party, and completed-service fees are nonrefundable once the applicable work or purchase has begun;
– recurring subscription fees already charged are nonrefundable and will not be prorated for a partial billing period; and
– cancellation prevents future renewal charges but does not reverse charges properly incurred before cancellation.
If Built2Biz materially fails to deliver a paid Service and does not cure the failure within a reasonable period after written notice, your exclusive contractual remedy is re-performance or, at Built2Biz’s option, a reasonable refund or credit for the affected undelivered portion. This paragraph does not limit remedies that cannot legally be limited.
## 10. Third-Party Services
The Services may use or integrate third-party products and platforms, including hosting providers, domain registrars, WordPress, plugins, payment processors, CRM systems, telephone and messaging providers, email providers, analytics tools, and other applications (**“Third-Party Services”**).
Third-Party Services are governed by their own terms, privacy policies, availability, pricing, and technical requirements. You authorize Built2Biz to configure and access Third-Party Services as reasonably necessary to perform an Order. You are responsible for third-party fees assigned to you in the Order and for complying with applicable third-party terms.
Built2Biz does not control and is not responsible for changes, outages, data loss, suspension, rejection, pricing, policies, or acts of Third-Party Services. If a third-party change materially affects delivery, Built2Biz may propose an alternative, modify the affected feature, or terminate that portion of the Service with an appropriate prorated credit where warranted.
## 11. Domains, Hosting, and Portability
Domain registration, renewal, DNS management, hosting, email, and related responsibilities will be allocated as stated in the applicable Order.
You are responsible for confirming ownership and contact information for domains registered in your name and for maintaining any account that is transferred to you. Built2Biz is not responsible for the expiration, loss, suspension, or hijacking of a domain caused by your failure to pay fees, maintain accurate information, secure credentials, or complete a requested transfer or verification.
Upon termination and payment of all undisputed amounts due, Built2Biz will provide or facilitate reasonable access to exportable Customer Content or transfer items promised in the applicable Order. Some platform configurations, automations, licenses, templates, snapshots, accounts, or vendor features may not be technically transferable or may require separate licenses or fees. You should request any available export before service access ends.
## 12. Ownership of Services and Deliverables
Built2Biz and its licensors retain all rights in the Services and in Built2Biz’s preexisting or reusable materials, including systems, processes, know-how, templates, themes, layouts, code libraries, automations, workflows, snapshots, documentation, and branding (**“Built2Biz Materials”**).
Your rights in custom deliverables are determined by the applicable Order. Unless an Order expressly transfers ownership, Built2Biz grants you, after full payment, a nonexclusive, nontransferable license to use the delivered website and other deliverables for your internal business and customer-facing operations during the applicable Service term.
No ownership of Built2Biz Materials or third-party materials is transferred. Third-party themes, fonts, plugins, stock assets, and software remain subject to their applicable licenses.
You may provide suggestions or feedback. Built2Biz may use feedback without restriction or compensation, provided we do not publicly identify you without permission.
## 13. Portfolio Use
Unless your Order states otherwise or you notify us in writing before launch, Built2Biz may identify your business as a customer and display publicly available portions of completed work, your business name, and your logo in our portfolio and marketing materials. Built2Biz will not publicly disclose confidential information through portfolio use.
You may withdraw permission for future portfolio use by emailing info@built2biz.com. Removal from materials under our control will occur within a reasonable period, but previously printed materials or third-party reposts may remain.
## 14. Acceptable Use
You may not use the Services to:
– violate any law, regulation, court order, or third-party right;
– distribute spam, unlawful marketing, malware, or deceptive content;
– engage in phishing, fraud, impersonation, harassment, threats, or illegal discrimination;
– collect, sell, disclose, or use personal information unlawfully;
– interfere with, probe, scan, overload, or compromise any system or network;
– evade usage limits, access restrictions, authentication, or security controls;
– host content involving illegal products or services, sexual exploitation, or other unlawful activity; or
– resell, sublicense, reverse engineer, copy, or exploit Built2Biz Materials except as expressly authorized.
Built2Biz may investigate suspected violations and remove content or suspend access when reasonably necessary to protect the Services, users, providers, or public.
## 15. Confidentiality
Each party may receive nonpublic information that a reasonable person would understand to be confidential. The receiving party will use confidential information only to perform or receive the Services and will protect it using reasonable care.
Confidential information does not include information that the receiving party can demonstrate was lawfully known without restriction, independently developed, publicly available through no breach, or lawfully obtained from another source. A party may disclose confidential information when legally required after providing notice where permitted.
## 16. Service Availability, Maintenance, and Support
Built2Biz will use commercially reasonable efforts to provide the Services. Unless an Order includes a specific service-level commitment, uninterrupted or error-free availability is not guaranteed. Maintenance, security events, internet conditions, customer actions, and Third-Party Services may affect availability.
Support channels and response targets, if any, are stated in your Order. Response targets are goals and not guarantees unless expressly identified as a binding service level.
## 17. Backups and Data Preservation
Built2Biz may maintain backups as part of certain plans, but backups are not guaranteed unless an Order expressly states otherwise. You should maintain independent copies of all important Customer Content, business records, credentials, and data.
Built2Biz is not an archival or permanent storage service. After termination, Customer Content may be deleted according to our retention practices and agreements. We are not responsible for data you fail to export before access ends, except to the extent caused by Built2Biz’s breach of an express contractual obligation.
## 18. Suspension and Termination
You may terminate or cancel the Services as described in Section 8 and the applicable Order.
Built2Biz may suspend or terminate Services if:
– payment is overdue;
– you materially breach these Terms or an Order and fail to cure when cure is possible;
– your use creates a security, legal, fraud, deliverability, reputation, or operational risk;
– a third-party provider suspends or discontinues a required service;
– continued performance would violate law; or
– your account has been inactive and abandoned after reasonable notice.
Where reasonable, Built2Biz will provide notice and an opportunity to cure before termination. Immediate suspension may occur when necessary to prevent harm, unlawful conduct, unauthorized access, or material security risk.
Upon termination, your right to use the affected Services ends. Provisions that by their nature should survive—including payment obligations, ownership, confidentiality, disclaimers, limitations of liability, indemnification, and dispute provisions—will survive.
## 19. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED **“AS IS”** AND **“AS AVAILABLE.”** BUILT2BIZ DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
BUILT2BIZ DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR COMPATIBLE WITH EVERY DEVICE OR THIRD-PARTY PLATFORM. BUILT2BIZ DOES NOT GUARANTEE SEARCH RANKINGS, LEADS, SALES, REVENUE, APPOINTMENTS, DELIVERABILITY, REGULATORY APPROVAL, CARRIER APPROVAL, OR ANY PARTICULAR BUSINESS RESULT.
BUILT2BIZ DOES NOT PROVIDE LEGAL, TAX, ACCOUNTING, OR REGULATORY ADVICE. TEMPLATES AND CONFIGURATIONS MUST BE REVIEWED FOR YOUR PARTICULAR BUSINESS.
Some jurisdictions do not allow certain disclaimers, so portions of this Section may not apply to you.
## 20. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BUILT2BIZ AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR OPPORTUNITIES, ARISING FROM OR RELATING TO THE SERVICES, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BUILT2BIZ’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID BUILT2BIZ FOR THE AFFECTED SERVICES DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100.
These limitations apply regardless of the legal theory and do not limit liability that cannot lawfully be excluded or limited.
## 21. Indemnification
To the extent permitted by law, you will defend, indemnify, and hold harmless Built2Biz and its members, managers, employees, contractors, and providers from third-party claims, damages, liabilities, judgments, penalties, costs, and reasonable attorneys’ fees arising from or relating to:
– Customer Content;
– your products, services, business practices, or communications;
– your violation of law, third-party rights, these Terms, or an Order; or
– the acts or omissions of your users, personnel, contractors, or agents.
Built2Biz will promptly notify you of an indemnified claim and reasonably cooperate at your expense. You may not settle a claim in a manner that admits wrongdoing by or imposes obligations on Built2Biz without our written consent.
## 22. Dispute Resolution and Governing Law
Before filing a lawsuit, each party agrees to send written notice describing the dispute and requested resolution and to make a good-faith effort to resolve it for at least 30 days. Notices to Built2Biz must be sent to info@built2biz.com and the mailing address in Section 27.
These Terms and all disputes arising from them or the Services are governed by the laws of the State of California, without regard to conflict-of-law principles. Except for matters that may properly be brought in small claims court, the state and federal courts located in Alameda County, California will have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there.
Nothing in this Section prevents either party from seeking temporary or emergency injunctive relief to protect accounts, confidential information, intellectual property, systems, or data.
## 23. Electronic Communications and Signatures
You consent to transact electronically and to receive agreements, notices, invoices, disclosures, and other communications electronically at the contact information you provide. Electronic acceptance, signatures, and records have the same effect as paper versions to the extent permitted by law.
You are responsible for maintaining a valid email address and retaining copies of agreements and notices. You may request a paper copy by contacting us, although reasonable copying or mailing fees may apply where permitted.
## 24. Changes to These Terms
Built2Biz may update these Terms from time to time. The revised Terms will be posted with an updated “Last updated” date. Material changes affecting an active subscription will be communicated as required by law and will generally apply prospectively.
If you do not agree to revised Terms, you must stop using the Services and cancel before the changes become effective. Changes to pricing or renewal terms will be handled in accordance with Section 8 and applicable law.
## 25. Force Majeure
Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, fires, severe weather, epidemics, war, terrorism, civil unrest, labor disputes, utility or internet failures, cyberattacks, government actions, or failures of third-party infrastructure. Payment obligations for Services already provided are not excused.
## 26. General Terms
These Terms, the Privacy Policy, and each applicable Order constitute the entire agreement concerning the Services and replace prior discussions concerning the same subject.
You may not assign these Terms without Built2Biz’s prior written consent, except in connection with a bona fide sale of substantially all of your business assets, provided the assignee agrees in writing to these Terms. Built2Biz may assign these Terms in connection with a merger, reorganization, financing, sale of assets, or transfer of the Services.
Failure to enforce a provision is not a waiver. If a provision is found unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain effective. Headings are for convenience only. “Including” means “including without limitation.” The parties are independent contractors, and these Terms do not create an employment, partnership, franchise, joint venture, or agency relationship.
## 27. Contact Information
**Built2Biz LLC**
360 Grand Ave., #123
Oakland, CA 94610
Telephone: 1-888-840-5077
Email: info@built2biz.com
Website: https://built2biz.com
SMS Messaging Terms & Compliance
1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with {{business.name}} through our website at {{business.website}}, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.
2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
3. Support Information: If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or reach out directly to {{business.email}} or call {{business.phone}} during business hours.
4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.
5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.
6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.
7. Age Restriction: You must be 18 years or older to participate in our SMS program.
8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at {{business.website}}/privacy-policy
We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.
General Terms
This website (the “Site”) is owned and operated by {{business.name}} (“COMPANY,” “we” or “us”). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from {{business.name}}.
Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.
We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.
Intellectual Property Rights
Our Limited License to You
This Site and all the materials available on the Site are the property of {{business.name}} and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.
You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us.
Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.
Your License to Us
By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.
Disclaimers
Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.
The information, products, and services offered on or through the Site are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.
You agree at all times to indemnify and hold harmless {{business.name}}, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.
Online Commerce
Certain sections of the Site may allow you to purchase products and services from third-party vendors. We are not responsible for the quality, accuracy, timeliness, reliability, or any other aspect of these products and services. If you make a purchase from a third party linked through the Site, the information obtained during your visit, including payment information, may be collected by both the merchant and us.
Your participation in any dealings with third-party vendors is solely between you and the third party. {{business.name}} shall not be responsible for any loss or damage incurred as a result of such dealings.
Registration & Passwords
To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
If you suspect unauthorized use of your account, notify us immediately at {{business.email}}. We are not liable for any loss or damage arising from your failure to comply with this obligation.
Termination
We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the state in which {{business.name}} operates. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in that jurisdiction.
Changes to Terms of Service
We may update these Terms of Service from time to time. The latest version will always be available on our website with the effective date.